I went to chili's in New Iberia, Lousianna and...

A Chili's customer review by GetHuman user ~Frenchy from November 23rd, 2017

Background on ~Frenchy's case

GetHuman: ~Frenchy - can you tell our other Chili's customers when your case took place?
~Frenchy: Yes. It was evening, on November 13th.
GetHuman: Did you reach out to Chili's, and if so, how?
~Frenchy: I used the 888-354-5764 number I found for on the GetHuman Chili's customer phone number page I was on: Chili's Customer Service Phone Number
GetHuman: And which of these common Chili's customer issues best describes the reason you wanted to talk to them?
(Shows ~Frenchy a list of common Chili's problems)
~Frenchy: "Complaint" was why I was trying to call.

~Frenchy's review of Chili's customer service

GetHuman: So how would you sum up your experience for GetHuman's Chili's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frenchy: I went to chili's in New Iberia, Lousianna and got Chilis to go. The communication between the person who took the phone order and the woman who checked me out was not clear. She told me that they had forgotten a portion of my order sending me into a frenzy, all the while the order had not been forgotten just misunderstood. I received a quesadilla that was less the appetizing. It had no lettuce, tomatoes or sour cream on the side. My chicken was dry and the quesadilla was tasteless. I was very disappointed and have never received such poor service from any other chilis. There were several other mess ups with other customers while I was there. One man took his to go order and came back in twice because of issues with his food. This should have been an indication that I should have checked the quality of my food. I'm really disappointed.
GetHuman: Let's quantify your experience contacting Chili's. On a scale of 1 to 5, how easy is it go get help on a Chili's problem?
~Frenchy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frenchy: I'd give them a four out of five on communication.
GetHuman: And what about Chili's's ability to quickly and effectively address your problem?
~Frenchy: For that I would say one out of five.
GetHuman: And finally- any advice for other Chili's customers?
~Frenchy: Call them early in the day or late. Don't forget any personal or account information you might need for Chili's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frenchy taken from his Chili's customer service problem that occurred on November 13th, 2017.


1.40 of 5 stars | 28 reviews

~Frenchy's Chili's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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