Chili's: The service wasn't too bad but I went to Chili...

A Chili's customer review by GetHuman user ~Brittany from November 16th, 2017

Background on ~Brittany's case

GetHuman: ~Brittany - can you tell our other Chili's customers when your case took place?
~Brittany: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Chili's, and if so, how?
~Brittany: I used the 888-354-5764 number I found for on the GetHuman Chili's customer phone number page I was on: Chili's Customer Service Phone Number
GetHuman: And which of these common Chili's customer issues best describes the reason you wanted to talk to them?
(Shows ~Brittany a list of common Chili's problems)
~Brittany: "Cancel a reservation" was why I was trying to call.

~Brittany's review of Chili's customer service

GetHuman: So how would you sum up your experience for GetHuman's Chili's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brittany: The service wasn't too bad but I went to Chili's because I had a gift card which covered me and my husbands entire meal. No one informed us that the gift card machine was not working until it was time to pay. Instead of informing us in the beginning to be courteous "Just so you guys know our gift card machine is unavailable so if you planned on using a gift card" we were not informed until I tried to hand my gift card to the waitress. I had no choice but to use my maxed out credit card because my husband had forgot his wallet which was fine seeing we planned on using my gift card and now I have to pay an overdraft fee because there was no other options. Next because of that whole situation we forgot our box which was filled with food we wanted to take home and I realized * minutes after leaving on the way home and called the restaurant to make sure they found it and could hold it until the following day when I could come pick it up. Five minutes after leaving I was informed that the wa
GetHuman: Let's quantify your experience contacting Chili's. On a scale of 1 to 5, how easy is it go get help on a Chili's problem?
~Brittany: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brittany: I'd give them a one out of five on communication.
GetHuman: And what about Chili's's ability to quickly and effectively address your problem?
~Brittany: For that I would say one out of five.
GetHuman: And finally- any advice for other Chili's customers?
~Brittany: Call them early in the day or late. Don't forget any personal or account information you might need for Chili's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brittany taken from his Chili's customer service problem that occurred on November 7th, 2017.


1.40 of 5 stars | 28 reviews

~Brittany's Chili's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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