Choxi: I purchased a ring in which they stated it only...
A Choxi customer review by GetHuman user ~onemadmamam from November 20th, 2017
Background on ~onemadmamam's case
GetHuman: ~onemadmamam - can you tell our other Choxi customers when your case took place?
~onemadmamam: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~onemadmamam a list of common Choxi problems)
~onemadmamam: "Cancel order" was why I was trying to call.
~onemadmamam's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onemadmamam: I purchased a ring in which they stated it only came in size * and that the ring was easy to re size. All lies the ring was a *.* and when i took it to the jewler to go up to an * he said they chips of diamonds could fall out. and so they did all but * of them the ring is ugly now. they said i only had ** days to return and since i wore the ring it could not be returned. i think they need to be shut down their quality is **** ***% **** they take your money give you **** in return NOmore rack ***** and is a scam! do not buy from them at all!
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~onemadmamam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onemadmamam: I'd give them a four out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~onemadmamam: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~onemadmamam: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onemadmamam taken from his Choxi customer service problem that occurred on November 15th, 2017.