Comcast: After being disconnected twice I was on hold fo...
A Comcast customer review by GetHuman user ~zalsda from November 26th, 2017
Background on ~zalsda's case
GetHuman: ~zalsda - can you tell our other Comcast customers when your case took place?
~zalsda: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~zalsda a list of common Comcast problems)
~zalsda: "Technical support" was why I was trying to call.
~zalsda's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zalsda: After being disconnected twice I was on hold for ** min. This after I called and was on hold for ** min and switched to a live chat because according to the message the played over and over I could take care of anything that way! ** min later the customer account agent I was chatting with informed me that I had to call the call center to solve the issue! That is when I called back and waited for ** minutes before speaking to an agent! It is like this every time I have ever called Comcast!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~zalsda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zalsda: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~zalsda: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~zalsda: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zalsda taken from his Comcast customer service problem that occurred on November 21st, 2017.