Comcast: Customer service is suppose to keep notes of al...
A Comcast customer review by GetHuman user GetHuman-436617 from November 27th, 2017
Background on GetHuman-436617's case
GetHuman: GetHuman-436617 - can you tell our other Comcast customers when your case took place?
GetHuman-436617: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436617 a list of common Comcast problems)
GetHuman-436617: "Streaming or Download Trouble" was why I was trying to call.
GetHuman-436617's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436617: Customer service is suppose to keep notes of all conversations however they don't. They lie to you saying they will get down to the bottom of your issue and leave you hanging, and your calling again and again and not getting anywhere. Even when you want to cancel they make it difficult. Tomorrow I go with box in hand dropping it off at their office. First impressions are everything they say. Well, let's just say they made a very poor impression.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-436617: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436617: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-436617: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-436617: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436617 taken from his Comcast customer service problem that occurred on November 20th, 2017.