Comcast: FOR THE LAST * MONTHS MY INTERNET HAS NOT WORKE...
A Comcast customer review by GetHuman user ~SANDRA from November 21st, 2017
Background on ~SANDRA's case
GetHuman: ~SANDRA - can you tell our other Comcast customers when your case took place?
~SANDRA: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~SANDRA a list of common Comcast problems)
~SANDRA: "Setup service" was why I was trying to call.
~SANDRA's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SANDRA: FOR THE LAST * MONTHS MY INTERNET HAS NOT WORKED AT MY RESIDENCE . I HAVE WAITED AT MY HOME TECHS NEVER MADE THEIR APPOINTMENTS AND THEY NEVER CALLED. WHEN I CALLED COMCAST CUSTOMER SERVICE I WAITED ON THE PHONE FOR OVER ** MINUTES TO SPEAK WITH A SUPERVISOR AND THEY PROMISED ME THEY WOULD SEND A TECH OUT AND THEY NEVER SHOWED UP.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~SANDRA: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SANDRA: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~SANDRA: For that I would say four out of five.
GetHuman: And finally- any advice for other Comcast customers?
~SANDRA: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SANDRA taken from his Comcast customer service problem that occurred on November 19th, 2017.