Comcast: For the *nd time now I've been charged for my o...
A Comcast customer review by GetHuman user ~Tired of no options in my area from November 20th, 2017
Background on ~Tired of no options in my area's case
GetHuman: ~Tired of no options in my area - can you tell our other Comcast customers when your case took place?
~Tired of no options in my area: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Tired of no options in my area a list of common Comcast problems)
~Tired of no options in my area: "Streaming or Download Trouble" was why I was trying to call.
~Tired of no options in my area's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tired of no options in my area: For the *nd time now I've been charged for my own modem. It's too bad their network is by far the fastest in my area because I'm sick of these companies that have constant errors but always in their favor. At least the rep I spoke to was courteous and forthright. Now I have to wait * weeks for them to investigate why they're listing my old modem's MAC address as belonging to them.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Tired of no options in my area: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tired of no options in my area: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Tired of no options in my area: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Tired of no options in my area: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tired of no options in my area taken from his Comcast customer service problem that occurred on November 14th, 2017.