I have tried to call comcast and I will usually...
A Comcast customer review by GetHuman user ~cindyb5750 from November 24th, 2017
Background on ~cindyb5750's case
GetHuman: ~cindyb5750 - can you tell our other Comcast customers when your case took place?
~cindyb5750: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~cindyb5750 a list of common Comcast problems)
~cindyb5750: "Technical support" was why I was trying to call.
~cindyb5750's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cindyb5750: I have tried to call comcast and I will usually get "you called for new servivce" and then I am disconnected. I have called the infinity number and the comcast number. Eventually I get through. I have been a good customer and had a service call that I did not realize was **.**. No one that I talked to said anything about a service charge. I was told that it was probably something with the line and someone will be over. When I received the **.** charge, I was shocked. I am a retired person with a fixed income so I called to ask if I could pay have the fee this month and the rest next month. I will get a **.** late fee. I want to pay my bill but why should I get a late fee. Please help me.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~cindyb5750: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cindyb5750: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~cindyb5750: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~cindyb5750: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cindyb5750 taken from his Comcast customer service problem that occurred on November 21st, 2017.