Comcast: I owe $** and could not pay it till May *, both...
A Comcast customer review by GetHuman user GetHuman-374220 from November 27th, 2017
Background on GetHuman-374220's case
GetHuman: GetHuman-374220 - can you tell our other Comcast customers when your case took place?
GetHuman-374220: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374220 a list of common Comcast problems)
GetHuman-374220: "Lower my bill" was why I was trying to call.
GetHuman-374220's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374220: I owe $** and could not pay it till May *, both reps I talked to only offered that I pay the $ ** by the **th of the month. If not a $** charge would be added and then I would still need to pay the entire outstanding balance of $***. Instead of trying to help a customer in need, you appear to want to punish someone for skipping a few months. They obviously were not interested in why I hadn't paid because they didn't even ask me why. Life happens, and I had been financially strapped since February, but the second rep I talked to just simply said "...blah, blah,blah... pay your bill...." . I felt belittled by his attitude and insulted. This was all just for $**. You should feel ashamed of your self. I hope that at least I get an answer to this complaint. I'm thinking of going public with this experience.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
GetHuman-374220: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374220: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
GetHuman-374220: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
GetHuman-374220: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374220 taken from his Comcast customer service problem that occurred on November 19th, 2017.