I've been with comcast for many years now and l...
A Comcast customer review by GetHuman user ~Janet from November 21st, 2017
Background on ~Janet's case
GetHuman: ~Janet - can you tell our other Comcast customers when your case took place?
~Janet: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Janet a list of common Comcast problems)
~Janet: "Account access" was why I was trying to call.
~Janet's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janet: I've been with comcast for many years now and liked their service but every time we move to a different apartment or house its ridiculous on how they dont have a technician available. They say someone ** or over has to be there and me and my husband work from *am to *:**pm and the latest they have someone is from *-* so if they come early im **** out of luck...now ive been dealing with no service for a week in a half and im done unpacking and they still tell me.... we'll try to get someone there tomorrow but they cant promise me that so im there waiting like a dumbass and still no technician....they shouldnt even promote when they are not capable of doing a good or deal with the customers they have now...now with theyre customer service they try to no little to help you out...really poor service
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Janet: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janet: I'd give them a four out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Janet: For that I would say three out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Janet: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janet taken from his Comcast customer service problem that occurred on November 14th, 2017.