Comcast: I would love to film one of their training clas...
A Comcast customer review by GetHuman user ~newheart from November 26th, 2017
Background on ~newheart's case
GetHuman: ~newheart - can you tell our other Comcast customers when your case took place?
~newheart: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~newheart a list of common Comcast problems)
~newheart: "Technical support" was why I was trying to call.
~newheart's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~newheart: I would love to film one of their training classes on where they teach their employees on how to lie to their customers. Lies and more Lies.. Changed over from regular Comcast to the X* platform. I asked specifically about the install fee. "Since you have been a long time customer, we will waive the fee." LIE, when I get my bill, $**.** plus $** more for an unwired home. Wrong again, my house is wired, always has been. When I called about it, I was told that they discounted the fee. I was told there would be no fee. "Well, it does say fee waived, but there is always a charge for the upgrade." HUH? Fee Waived, but there is always a charge? I wonder if these folks learned from our politicians? WORST COMPANY EVER!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~newheart: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~newheart: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~newheart: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~newheart: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~newheart taken from his Comcast customer service problem that occurred on November 24th, 2017.