Comcast: One year after Xfinity took it upon themselves...
A Comcast customer review by GetHuman user ~Ms Bailey from November 24th, 2017
Background on ~Ms Bailey's case
GetHuman: ~Ms Bailey - can you tell our other Comcast customers when your case took place?
~Ms Bailey: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Ms Bailey a list of common Comcast problems)
~Ms Bailey: "Update account information" was why I was trying to call.
~Ms Bailey's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ms Bailey: One year after Xfinity took it upon themselves to implement the X* platform and it STILL does not work!! I have a bundle of blazing speed internet, phone and cable. I would have never changed platforms if giben the choice, but I was not. Most of the time the service is out! Being that I changed cities, I know it is not just a bad location. It is their crappy service. The kicker is that even though your service only works sometimes, they have the nerve to still want to be paid as if all is well. If I did not need internet for college I would have told them where to put their X* long ago. Customer service is usually nice but what good is great customer service if the product leaves too much to be desired?
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Ms Bailey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ms Bailey: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Ms Bailey: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Ms Bailey: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ms Bailey taken from his Comcast customer service problem that occurred on November 17th, 2017.