Comcast: The only reason they got * star is because the...
A Comcast customer review by GetHuman user ~Ron from Dallas from November 26th, 2017
Background on ~Ron from Dallas's case
GetHuman: ~Ron from Dallas - can you tell our other Comcast customers when your case took place?
~Ron from Dallas: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron from Dallas a list of common Comcast problems)
~Ron from Dallas: "Streaming or Download Trouble" was why I was trying to call.
~Ron from Dallas's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron from Dallas: The only reason they got * star is because the rating don't go any lower.**I am moving to an apartment complex that told me Comcrap is their ISP. I immediately cringed but gave them a shot anyway. That was a mistake I will not make again.**Call ** and *: ***-***-**** - asked for zip code and repeatedly told me my ZIP was a not a location they service. It then disconnected me.**. I spoke to someone names Melina who transferred me right back to the *** number without even listening to everything I had to say.**. I spoke to someone named Bruce who rudely cut me off and transferred me to someone named Ryan. Ryan gathered my address then told me I would have to provide a copy of my lease to prove that was where I lived before the "local office" could be contacted. He provided me with no further information and would not give me the "local office" phone number.**There is a special place in **** for these oxygen thieves.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Ron from Dallas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron from Dallas: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Ron from Dallas: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Ron from Dallas: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron from Dallas taken from his Comcast customer service problem that occurred on November 23rd, 2017.