Comcast: The worst company in US I ever dealt with. They...
A Comcast customer review by GetHuman user ~Sam from November 25th, 2017
Background on ~Sam's case
GetHuman: ~Sam - can you tell our other Comcast customers when your case took place?
~Sam: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam a list of common Comcast problems)
~Sam: "Cancel service" was why I was trying to call.
~Sam's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam: The worst company in US I ever dealt with. They charged me my disconnected account put down my credit scores.**I don't have a different ISP with this apartment. Again took the same connection and for a high signal strength problem I have been waiting for ** days and still counting with no responsible or meaningful reply. **Take my word on it, if you have any other option for ISP , please dont take comcast. Wont recommend at all. You ignore you face the consequence. Google it and see, if you see one satisfied customer go ahead.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Sam: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Sam: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Sam: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam taken from his Comcast customer service problem that occurred on November 22nd, 2017.