Comcast: They sold us service a our business location...
A Comcast customer review by GetHuman user ~MarieBee from November 24th, 2017
Background on ~MarieBee's case
GetHuman: ~MarieBee - can you tell our other Comcast customers when your case took place?
~MarieBee: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~MarieBee a list of common Comcast problems)
~MarieBee: "Lower my bill" was why I was trying to call.
~MarieBee's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MarieBee: They sold us service a our business location. We then found out after signing the contract that they did not have service at our location. We still had to pay the early termination fee of $*,*** to cancel even though they were not cabled to our location. The sales associate was very misleading but worse the company held us to the contract even though it was there mistake.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~MarieBee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MarieBee: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~MarieBee: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast customers?
~MarieBee: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MarieBee taken from his Comcast customer service problem that occurred on November 21st, 2017.