Comcast: Was told that system was in process of an overh...
A Comcast customer review by GetHuman user ~jarmstrong from November 22nd, 2017
Background on ~jarmstrong's case
GetHuman: ~jarmstrong - can you tell our other Comcast customers when your case took place?
~jarmstrong: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~jarmstrong a list of common Comcast problems)
~jarmstrong: "Streaming or Download Trouble" was why I was trying to call.
~jarmstrong's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jarmstrong: Was told that system was in process of an overhaul update and I should just check back I a couple days. In other words, not my job, go away and come back later when someone else can tell you the same thing. We really don't do anything here except collect our paycheck that you pay when you pay what we tell you to pay. I have not had even one pleasant communication experience with any Comcast representative. Either it's not their job or they just refuse to cooperate. I am an English speaking U.S. Citizen and am doing business in the U.S. and I believe I should be able to communicate with an English speaking human being here in the U.S. to do business with live on the phone. Two days ago I had a $** credit on my account, today I am in arrears for over $***, how is that even possible? And can not speak with anyone that can do anything about it. If this is common for private business to act as if we are the inconvenience then maybe it's time for a government controlled TV*Internet*Phone ser
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~jarmstrong: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jarmstrong: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~jarmstrong: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~jarmstrong: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jarmstrong taken from his Comcast customer service problem that occurred on November 18th, 2017.