Comcast: com cast is the most horrible cable serviceiI e...

A Comcast customer review by GetHuman user ~trenesha carter from November 26th, 2017

Background on ~trenesha carter's case

GetHuman: ~trenesha carter - can you tell our other Comcast customers when your case took place?
~trenesha carter: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
~trenesha carter: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~trenesha carter a list of common Comcast problems)
~trenesha carter: "Change plan" was why I was trying to call.

~trenesha carter's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trenesha carter: com cast is the most horrible cable serviceiI ever seen all they do is lie they really need to be put out of business
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~trenesha carter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trenesha carter: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~trenesha carter: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~trenesha carter: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trenesha carter taken from his Comcast customer service problem that occurred on November 22nd, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~trenesha carter's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Comcast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Comcast in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!