Comcast: first for the last month i must of talked to...
A Comcast customer review by GetHuman user ~another angry customer from November 25th, 2017
Background on ~another angry customer's case
GetHuman: ~another angry customer - can you tell our other Comcast customers when your case took place?
~another angry customer: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~another angry customer a list of common Comcast problems)
~another angry customer: "Equipment Trouble" was why I was trying to call.
~another angry customer's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~another angry customer: first for the last month i must of talked to *** people, after waiting hours on phone and being transferred and having to explain everything ten times then being disconncted. its ongoing. for a bill no one can explain to me. got rid of cable and unfortunately kept internet and phone services. i have had comcast for over *o years and never had such issues with inconsistency and incompetent people.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~another angry customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~another angry customer: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~another angry customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~another angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~another angry customer taken from his Comcast customer service problem that occurred on November 16th, 2017.