Compass Bank: Fine until you have a problem. I had another c...
A Compass Bank customer review by GetHuman user ~igihiu from November 4th, 2017
Background on ~igihiu's case
GetHuman: ~igihiu - can you tell our other Compass Bank customers when your case took place?
~igihiu: Yes. It was morning, on November 2nd.
GetHuman: Did you reach out to Compass Bank, and if so, how?
GetHuman: And which of these common Compass Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~igihiu a list of common Compass Bank problems)
~igihiu: "Complaint" was why I was trying to call.
~igihiu's review of Compass Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Compass Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~igihiu: Fine until you have a problem. I had another company take unauthorized money out of my account causing an overdraft. When I called the Boulder branch to let them know they told me there was nothing they could do about the overdraft charges because I was signed up for auto withdraws from the company. After a too long conversation I was finally told that I would have to call the **** number and file an official complaint which is when things got even worse.*It would take pages to explain the utter incompetence of this company so here are just a few examples from my * week long ordeal with them.**. had to go to a branch to personally fill out forms that were never sent although the manager told me to my face that they were sent**. had to call to find this out and was told it was my fault - went in to the branch to fill them out again - branch agent took me through the process for the second time**. had to call the **** number to be told that I didn't fill out the proper forms**. had
GetHuman: Let's quantify your experience contacting Compass Bank. On a scale of 1 to 5, how easy is it go get help on a Compass Bank problem?
~igihiu: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~igihiu: I'd give them a one out of five on communication.
GetHuman: And what about Compass Bank's ability to quickly and effectively address your problem?
~igihiu: For that I would say five out of five.
GetHuman: And finally- any advice for other Compass Bank customers?
~igihiu: Call them early in the day or late. Don't forget any personal or account information you might need for Compass Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~igihiu taken from his Compass Bank customer service problem that occurred on November 2nd, 2017.