Compass Bank: This is one of the worst banks. Very rude, long...
A Compass Bank customer review by GetHuman user ~angry customer from November 20th, 2017
Background on ~angry customer's case
GetHuman: ~angry customer - can you tell our other Compass Bank customers when your case took place?
~angry customer: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Compass Bank, and if so, how?
GetHuman: And which of these common Compass Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~angry customer a list of common Compass Bank problems)
~angry customer: "Question" was why I was trying to call.
~angry customer's review of Compass Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Compass Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry customer: This is one of the worst banks. Very rude, long hold times, and i got hung up on * different times. When i asked for a superviser i was denied * different times. This was horrible service and very unprofessional. Only one representative was helpful and her name was Sugene, so i give only her credit.
GetHuman: Let's quantify your experience contacting Compass Bank. On a scale of 1 to 5, how easy is it go get help on a Compass Bank problem?
~angry customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry customer: I'd give them a two out of five on communication.
GetHuman: And what about Compass Bank's ability to quickly and effectively address your problem?
~angry customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Compass Bank customers?
~angry customer: Call them early in the day or late. Don't forget any personal or account information you might need for Compass Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry customer taken from his Compass Bank customer service problem that occurred on November 16th, 2017.