Compass Bank: The only contact number available to me was...
A Compass Bank customer review by GetHuman user ~henbane from November 6th, 2017
Background on ~henbane's case
GetHuman: ~henbane - can you tell our other Compass Bank customers when your case took place?
~henbane: Yes. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Compass Bank, and if so, how?
GetHuman: And which of these common Compass Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~henbane a list of common Compass Bank problems)
~henbane: "Setup an account" was why I was trying to call.
~henbane's review of Compass Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Compass Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henbane: The only contact number available to me was ***-COMPASS. I needed to reach a local branch and it took * minutes just to reach a human who had to connect me to the branch. THAT hold time was over ** minutes.
GetHuman: Let's quantify your experience contacting Compass Bank. On a scale of 1 to 5, how easy is it go get help on a Compass Bank problem?
~henbane: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henbane: I'd give them a one out of five on communication.
GetHuman: And what about Compass Bank's ability to quickly and effectively address your problem?
~henbane: For that I would say one out of five.
GetHuman: And finally- any advice for other Compass Bank customers?
~henbane: Call them early in the day or late. Don't forget any personal or account information you might need for Compass Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henbane taken from his Compass Bank customer service problem that occurred on November 5th, 2017.