Hello, I like to start by saying I have had thr...

A customer review by GetHuman user ~Pete from November 20th, 2017

Background on ~Pete 's case

GetHuman: ~Pete - can you tell our other customers when your case took place?
~Pete : Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to, and if so, how?
~Pete : I used the 877-358-1252 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Pete a list of common problems)
~Pete : "Warranty claim" was why I was trying to call.

~Pete 's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pete : Hello, I like to start by saying I have had three accounts with Conns. I have paid one account and have two remaining. I have a sofa that needs to be repaired and has been going on * months now. I've. Called a dozen or more times to schedule a time to have. A tech come out and repair. Got a the run around from different conn employees. Called the warranty company who takes care of furniture. Got the same run around. Still till this day brand new furniture paid off account remains unfinished. I still have trashed furniture sitting in my living room. What else can I do. Im not the type that likes to raise a stink. But im fed up and very disappointed. With this problem remained unsolved it gives me no choice but to report to BBB. Friends , Family and all social media. How Conn's treats their customer's and do business. Note : I didnt get into detail. This is a format of Long story short.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Pete : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pete : I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Pete : For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~Pete : Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pete taken from his customer service problem that occurred on November 14th, 2017.

1.80 of 5 stars | 23 reviews

~Pete 's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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