Worst customer service. They play head games a...

A customer review by GetHuman user ~adriane from November 24th, 2017

Background on ~adriane's case

GetHuman: ~adriane - can you tell our other customers when your case took place?
~adriane: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to, and if so, how?
~adriane: I used the 877-358-1252 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~adriane a list of common problems)
~adriane: "Cancel order" was why I was trying to call.

~adriane's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adriane: Worst customer service. They play head games and refuse to take care of the problem. worst monitering of employees.They never adjust the problem. employees. They argue and lie. No about the previous employee charachter for this company is horrible. I had them call me * times in a day after thet said I would have an exatension of two payments put at the end of my note now they say I do not qualify for a refinance. They took my money for an exstension not a refinance. I never gave them permission to refinance. It is against the law to check someones credit unless you clearly aask. Never was informed of them doing this. One guy kept argueing and belittling me. Another just sat the phone down. They keep saying they are going to adjust they keep calling harrassing me and reliving the problem. Dog chasing its tail never a resolution. Just escallation of being upset.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~adriane: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adriane: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~adriane: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~adriane: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adriane taken from his customer service problem that occurred on November 16th, 2017.

1.80 of 5 stars | 23 reviews

~adriane's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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