Awful customer service!

A customer review by GetHuman user GetHuman-rthomps from November 29th, 2017

Background on GetHuman-rthomps's case

GetHuman: GetHuman-rthomps - can you tell our other customers when your case took place?
GetHuman-rthomps: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to, and if so, how?
GetHuman-rthomps: I used the 877-358-1252 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rthomps a list of common problems)
GetHuman-rthomps: "Change order" was why I was trying to call.

GetHuman-rthomps's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rthomps: Awful customer service!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-rthomps: I have received the WORST customer service!! The "rep" who handled the call introduced herself as Ebony. She was exceptionally rude and condescending in her attitude. Then to add salt to the wound...she left me on forever hold! I am already frustrated with the fact that I have been without a refrigerator since *******. The only reason I called customer service was to find out what time my refrigerator will be delivered. Retraining is needed in your customer service department.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-rthomps: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rthomps: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-rthomps: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-rthomps: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rthomps taken from his customer service problem that occurred on November 21st, 2017.

1.80 of 5 stars | 23 reviews

GetHuman-rthomps's Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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