Conns.com: I have been on hold two separate times. Each t...
A Conns.com customer review by GetHuman user ~marty from November 24th, 2017
Background on ~marty's case
GetHuman: ~marty - can you tell our other Conns.com customers when your case took place?
~marty: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to Conns.com, and if so, how?
GetHuman: And which of these common Conns.com customer issues best describes the reason you wanted to talk to them?
(Shows ~marty a list of common Conns.com problems)
~marty: "Overcharge/Strange charge" was why I was trying to call.
~marty's review of Conns.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Conns.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marty: I have been on hold two separate times. Each time ** minutes of silence. Trying to find out when they sent my refund check.
GetHuman: Let's quantify your experience contacting Conns.com. On a scale of 1 to 5, how easy is it go get help on a Conns.com problem?
~marty: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marty: I'd give them a one out of five on communication.
GetHuman: And what about Conns.com's ability to quickly and effectively address your problem?
~marty: For that I would say five out of five.
GetHuman: And finally- any advice for other Conns.com customers?
~marty: Call them early in the day or late. Don't forget any personal or account information you might need for Conns.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marty taken from his Conns.com customer service problem that occurred on November 20th, 2017.