Conns.com: I am not having a good experience with Conns. I...
A Conns.com customer review by GetHuman user ~Derith Green-Lubinski from November 18th, 2017
Background on ~Derith Green-Lubinski's case
GetHuman: ~Derith Green-Lubinski - can you tell our other Conns.com customers when your case took place?
~Derith Green-Lubinski: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to Conns.com, and if so, how?
GetHuman: And which of these common Conns.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Derith Green-Lubinski a list of common Conns.com problems)
~Derith Green-Lubinski: "Warranty claim" was why I was trying to call.
~Derith Green-Lubinski's review of Conns.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Conns.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Derith Green-Lubinski: I am not having a good experience with Conns. I have been getting collection calls and I have ask several for someone to send me a copy of the bill, but they are not listening to me. Without a mailed bill all the calls are harassing prank scams calls. *I called one of the locations and they gave me my account number and the phone number reference on the account. They also told me that Conns does not mail an invoice if past due or not. I have no record of owing them any money. I am disable with chronic back pain and take very heavy drugs. I can't remember much. * Instead of harassing me
GetHuman: Let's quantify your experience contacting Conns.com. On a scale of 1 to 5, how easy is it go get help on a Conns.com problem?
~Derith Green-Lubinski: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Derith Green-Lubinski: I'd give them a two out of five on communication.
GetHuman: And what about Conns.com's ability to quickly and effectively address your problem?
~Derith Green-Lubinski: For that I would say one out of five.
GetHuman: And finally- any advice for other Conns.com customers?
~Derith Green-Lubinski: Call them early in the day or late. Don't forget any personal or account information you might need for Conns.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Derith Green-Lubinski taken from his Conns.com customer service problem that occurred on November 10th, 2017.