I am not having a good experience with Conns. I...

A customer review by GetHuman user ~Derith Green-Lubinski from November 18th, 2017

Background on ~Derith Green-Lubinski's case

GetHuman: ~Derith Green-Lubinski - can you tell our other customers when your case took place?
~Derith Green-Lubinski: Yeah. It was evening, on November 10th.
GetHuman: Did you reach out to, and if so, how?
~Derith Green-Lubinski: I used the 877-358-1252 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Derith Green-Lubinski a list of common problems)
~Derith Green-Lubinski: "Warranty claim" was why I was trying to call.

~Derith Green-Lubinski's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Derith Green-Lubinski: I am not having a good experience with Conns. I have been getting collection calls and I have ask several for someone to send me a copy of the bill, but they are not listening to me. Without a mailed bill all the calls are harassing prank scams calls. *I called one of the locations and they gave me my account number and the phone number reference on the account. They also told me that Conns does not mail an invoice if past due or not. I have no record of owing them any money. I am disable with chronic back pain and take very heavy drugs. I can't remember much. * Instead of harassing me
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Derith Green-Lubinski: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Derith Green-Lubinski: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Derith Green-Lubinski: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~Derith Green-Lubinski: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Derith Green-Lubinski taken from his customer service problem that occurred on November 10th, 2017.

1.80 of 5 stars | 23 reviews

~Derith Green-Lubinski's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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