Consumers Energy Company: Amanda was excellent in giving me the informati...

A Consumers Energy Company customer review by GetHuman user ~ladydi from November 24th, 2017

Background on ~ladydi's case

GetHuman: ~ladydi - can you tell our other Consumers Energy Company customers when your case took place?
~ladydi: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
~ladydi: I used the 800-477-5050 number I found for on the GetHuman Consumers Energy Company customer phone number page I was on: Consumers Energy Company Customer Service Phone Number
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows ~ladydi a list of common Consumers Energy Company problems)
~ladydi: "Setup service" was why I was trying to call.

~ladydi's review of Consumers Energy Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ladydi: Amanda was excellent in giving me the information that i needed but her hands are tied because of fraud. There is no fraud. Chris Kermans (the previous owner) is no longer there. The problem is still not resolved. Debbie in Fraud department has beaten around the bush about putting the electrical bill into the persons that are living at the address. The previous owner cancelled the account so that they could put the electrical bill into their names and continue to pay. Legally they have to have electricity in the park or they have a huge problem. Please contact fraud department and ask if there is more than just one person doing this. They have been out of power for * weeks now. Address is **** Sunset Drive, Brooklyn, MI.
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
~ladydi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ladydi: I'd give them a one out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
~ladydi: For that I would say two out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
~ladydi: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ladydi taken from his Consumers Energy Company customer service problem that occurred on November 20th, 2017.

Consumers Energy Company

1.00 of 5 stars | 23 reviews

~ladydi's Consumers Energy Company Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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