Consumers Energy Company: Impossible to deal with, worst customer service...

A Consumers Energy Company customer review by GetHuman user GetHuman-lizover from November 30th, 2017

Background on GetHuman-lizover's case

GetHuman: GetHuman-lizover - can you tell our other Consumers Energy Company customers when your case took place?
GetHuman-lizover: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
GetHuman-lizover: I used the 800-477-5050 number I found for on the GetHuman Consumers Energy Company customer phone number page I was on: Consumers Energy Company Customer Service Phone Number
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lizover a list of common Consumers Energy Company problems)
GetHuman-lizover: "Setup service" was why I was trying to call.

GetHuman-lizover's review of Consumers Energy Company customer service

GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lizover: Impossible to deal with, worst customer service anywhere
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-lizover: Menu system is impossible. All I wanted was my account number. get human failed to get through the menu twice before I got a callback. They will put you through all the hoops they can. Soulless bloodsuckers.
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
GetHuman-lizover: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lizover: I'd give them a four out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
GetHuman-lizover: For that I would say one out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
GetHuman-lizover: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lizover taken from his Consumers Energy Company customer service problem that occurred on November 26th, 2017.

Consumers Energy Company

1.00 of 5 stars | 23 reviews

GetHuman-lizover's Consumers Energy Company Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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