Consumers Energy Company: The wait time is unacceptable and once someone...
A Consumers Energy Company customer review by GetHuman user GetHuman-283697 from November 22nd, 2017
Background on GetHuman-283697's case
GetHuman: GetHuman-283697 - can you tell our other Consumers Energy Company customers when your case took place?
GetHuman-283697: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Consumers Energy Company, and if so, how?
GetHuman: And which of these common Consumers Energy Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-283697 a list of common Consumers Energy Company problems)
GetHuman-283697: "Book appointment" was why I was trying to call.
GetHuman-283697's review of Consumers Energy Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Consumers Energy Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-283697: The wait time is unacceptable and once someone answers, they cannot help and you get transferred so you can wait again.
GetHuman: Let's quantify your experience contacting Consumers Energy Company. On a scale of 1 to 5, how easy is it go get help on a Consumers Energy Company problem?
GetHuman-283697: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-283697: I'd give them a one out of five on communication.
GetHuman: And what about Consumers Energy Company's ability to quickly and effectively address your problem?
GetHuman-283697: For that I would say one out of five.
GetHuman: And finally- any advice for other Consumers Energy Company customers?
GetHuman-283697: Call them early in the day or late. Don't forget any personal or account information you might need for Consumers Energy Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-283697 taken from his Consumers Energy Company customer service problem that occurred on November 13th, 2017.