Costco: You have to listen to their automated bulls**t...
A Costco customer review by GetHuman user ~ssprinz from November 23rd, 2017
Background on ~ssprinz's case
GetHuman: ~ssprinz - can you tell our other Costco customers when your case took place?
~ssprinz: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Costco, and if so, how?
GetHuman: And which of these common Costco customer issues best describes the reason you wanted to talk to them?
(Shows ~ssprinz a list of common Costco problems)
~ssprinz: "Cancel order" was why I was trying to call.
~ssprinz's review of Costco customer service
GetHuman: So how would you sum up your experience for GetHuman's Costco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ssprinz: You have to listen to their automated bulls**t until the bitter end, but then you get to press *, and an actual human picks up in a few minutes.
GetHuman: Let's quantify your experience contacting Costco. On a scale of 1 to 5, how easy is it go get help on a Costco problem?
~ssprinz: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ssprinz: I'd give them a two out of five on communication.
GetHuman: And what about Costco's ability to quickly and effectively address your problem?
~ssprinz: For that I would say five out of five.
GetHuman: And finally- any advice for other Costco customers?
~ssprinz: Call them early in the day or late. Don't forget any personal or account information you might need for Costco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ssprinz taken from his Costco customer service problem that occurred on November 15th, 2017.