Cox Communications: Desgraciadamente me toco un agente que se preoc...

A Cox Communications customer review by GetHuman user GetHuman-41692 from November 23rd, 2017

Background on GetHuman-41692's case

GetHuman: GetHuman-41692 - can you tell our other Cox Communications customers when your case took place?
GetHuman-41692: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Cox Communications, and if so, how?
GetHuman-41692: I used the 800-234-3993 number I found for on the GetHuman Cox Communications customer phone number page I was on: Cox Communications Customer Service Phone Number
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-41692 a list of common Cox Communications problems)
GetHuman-41692: "Cancel or change services" was why I was trying to call.

GetHuman-41692's review of Cox Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-41692: Desgraciadamente me toco un agente que se preocupa m****s por la compa********a que por sus clientes, olvidando q lo que hace grande a cualquier compa********a es la satisfacci****n de sus clientes.... En todo momento busco con rigidez la ventaja de la compa********a en vez de brindar opciones viables y razonables.
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
GetHuman-41692: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-41692: I'd give them a three out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
GetHuman-41692: For that I would say four out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
GetHuman-41692: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-41692 taken from his Cox Communications customer service problem that occurred on November 17th, 2017.

Cox Communications

3.40 of 5 stars | 48 reviews

GetHuman-41692's Cox Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cox Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cox Communications in any way.

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