Cox Communications: From trouble w the order process,install proble...

A Cox Communications customer review by GetHuman user ~PH from November 20th, 2017

Background on ~PH's case

GetHuman: ~PH - can you tell our other Cox Communications customers when your case took place?
~PH: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Cox Communications, and if so, how?
~PH: I used the 800-234-3993 number I found for on the GetHuman Cox Communications customer phone number page I was on: Cox Communications Customer Service Phone Number
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~PH a list of common Cox Communications problems)
~PH: "Lower my bill" was why I was trying to call.

~PH's review of Cox Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PH: From trouble w the order process,install problems, wrong equipment brought, billing errors by hundreds of dollars(got a bill from them for $*** before my service was even INSTALLED), total lack of customer service and an inability to reach anyone to fix any of these issues, Id give Cox Communication an EPIC FAIL in every single category. Ive been on hold today *:**:** and counting!*Its HORRIBLE having to take my time and call them every couple weeks! And Im a NEW CUSTOMER! Havent even had service one month yet, and all these issues. Wish I hadnt ordered from them! * year CONTRACT.
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
~PH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PH: I'd give them a one out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
~PH: For that I would say five out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
~PH: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PH taken from his Cox Communications customer service problem that occurred on November 15th, 2017.

Cox Communications

3.40 of 5 stars | 48 reviews

~PH's Cox Communications Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cox Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cox Communications in any way.

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