Cox Communications: If your service is interrupted & you call Cox y...
A Cox Communications customer review by GetHuman user ~Gotz2breal from November 23rd, 2017
Background on ~Gotz2breal's case
GetHuman: ~Gotz2breal - can you tell our other Cox Communications customers when your case took place?
~Gotz2breal: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Cox Communications, and if so, how?
GetHuman: And which of these common Cox Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Gotz2breal a list of common Cox Communications problems)
~Gotz2breal: "Cancel or change services" was why I was trying to call.
~Gotz2breal's review of Cox Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cox Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gotz2breal: If your service is interrupted & you call Cox you are now with a *nd party vendor. My acct debited $***.** got conf code but * hrs later no svc. Mgrs don't take calls but will review audio & respond in **-** hrs. Cox, doesn't see payment, of course not it wasn't entered in system. Only entered in *nd party vendor POS terminal. So I'm required to prove to Cox I've paid by faxing a bank transmittal w*authorization code. Bank said they don't need to prove a thing. So I'll wait for my $ to come back on *** & Cox will have an * time getting $ as I've had proving the customer is right! DONE W*COX
GetHuman: Let's quantify your experience contacting Cox Communications. On a scale of 1 to 5, how easy is it go get help on a Cox Communications problem?
~Gotz2breal: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gotz2breal: I'd give them a five out of five on communication.
GetHuman: And what about Cox Communications's ability to quickly and effectively address your problem?
~Gotz2breal: For that I would say four out of five.
GetHuman: And finally- any advice for other Cox Communications customers?
~Gotz2breal: Call them early in the day or late. Don't forget any personal or account information you might need for Cox Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gotz2breal taken from his Cox Communications customer service problem that occurred on November 18th, 2017.