Cricket Wireless: Complaint about the LG G Stylo phone that has i...

A Cricket Wireless customer review by GetHuman user GetHuman-oblaura from December 2nd, 2017

Background on GetHuman-oblaura's case

GetHuman: GetHuman-oblaura - can you tell our other Cricket Wireless customers when your case took place?
GetHuman-oblaura: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman-oblaura: I used the 800-274-2538 number I found for on the GetHuman Cricket Wireless customer phone number page I was on: Cricket Wireless Customer Service Phone Number
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-oblaura a list of common Cricket Wireless problems)
GetHuman-oblaura: "Technical support" was why I was trying to call.

GetHuman-oblaura's review of Cricket Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-oblaura: Complaint about the LG G Stylo phone that has internal memory problem
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-oblaura: They sell this phone at $*** and do not inform customer of the problem with the internal memory. When you realize there is an internal memory problem with this phone, you drive back to the store you bought it from, they inform you that they know of this problem and suggest you purchase an SDcard which DOES NOT help at all. Cricket is aware of this problem as one (*) software fix has been issued but still hasn't resolved the problem. I cannot believe Cricket is still selling the LG G STYLO in their stores.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
GetHuman-oblaura: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-oblaura: I'd give them a one out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
GetHuman-oblaura: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
GetHuman-oblaura: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-oblaura taken from his Cricket Wireless customer service problem that occurred on November 22nd, 2017.

Cricket Wireless

1.19 of 5 stars | 254 reviews

GetHuman-oblaura's Cricket Wireless Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Cricket Wireless, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Cricket Wireless in any way.

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