Cricket Wireless: Customer Service, Tech support and escalated is...
A Cricket Wireless customer review by GetHuman user ~zany winter from November 5th, 2017
Background on ~zany winter's case
GetHuman: ~zany winter - can you tell our other Cricket Wireless customers when your case took place?
~zany winter: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~zany winter a list of common Cricket Wireless problems)
~zany winter: "Service problem" was why I was trying to call.
~zany winter's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zany winter: Customer Service, Tech support and escalated issues are outsourced to India, Philippines, Ecuador & Canada.The service is HORRIBLE and there is NO SUPPORT, and escalated issues are NEVER RESOLVED. After * days of researching and calling numbers, I reached a voice mail from, Doug Huctherson,Director,President, CEO* I had the ability to leave a voice mail, that was over one week ago and NO RESPONSE!!! I have also had the same experience as others who have shared their dissatisfaction. The full service offices NEVER answer the phone AND have NEVER returned my voice mail request for a call back.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~zany winter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zany winter: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~zany winter: For that I would say three out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~zany winter: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zany winter taken from his Cricket Wireless customer service problem that occurred on October 29th, 2017.