Cricket Wireless: While the rep at Flamingo&Decatur is A* online...
A Cricket Wireless customer review by GetHuman user ~Las Vegas from November 27th, 2017
Background on ~Las Vegas's case
GetHuman: ~Las Vegas - can you tell our other Cricket Wireless customers when your case took place?
~Las Vegas: Sure. It was late at night, on November 25th.
GetHuman: Did you reach out to Cricket Wireless, and if so, how?
GetHuman: And which of these common Cricket Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Las Vegas a list of common Cricket Wireless problems)
~Las Vegas: "Overcharge/Strange charge" was why I was trying to call.
~Las Vegas's review of Cricket Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Las Vegas: While the rep at Flamingo&Decatur is A* online reps don't understand English. Difficult to get manager. Cell was out of service for * days* claimed phone lines down. Big deal $* rebate. Why didn't Cricket email me with updates, instead of LYING to me when phone lines would be restored? Wish I had a way to contact Corp. directly.
GetHuman: Let's quantify your experience contacting Cricket Wireless. On a scale of 1 to 5, how easy is it go get help on a Cricket Wireless problem?
~Las Vegas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Las Vegas: I'd give them a four out of five on communication.
GetHuman: And what about Cricket Wireless's ability to quickly and effectively address your problem?
~Las Vegas: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Wireless customers?
~Las Vegas: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Las Vegas taken from his Cricket Wireless customer service problem that occurred on November 25th, 2017.