DHL (Canada): DHL IS THE WORST COMPANY IN THE WORLD I EVER DE...

A DHL (Canada) customer review by GetHuman user ~Willem from November 26th, 2017

Background on ~Willem's case

GetHuman: ~Willem - can you tell our other DHL (Canada) customers when your case took place?
~Willem: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
~Willem: I used the 855-345-7447 number I found for on the GetHuman DHL (Canada) customer phone number page I was on: DHL (Canada) Customer Service Phone Number
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~Willem a list of common DHL (Canada) problems)
~Willem: "Lost package" was why I was trying to call.

~Willem's review of DHL (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Willem: DHL IS THE WORST COMPANY IN THE WORLD I EVER DEALT WITH...THE REPS FLAT OUT LIE TO YOU...MY PARCEL CAME FROM ENGLAND AND ARRIVED IN WINNIPEG ON FEBRUARY ** .WE WERE PROMISSED DELIVERY THE NEXT DAY FEBRUARY **...WHILE CHECKING THE STATUS WE FOUND OUT IT WAS NOT GETTING TO US ON THE **TH BUT IT WAS GOING TO BE THE **th ...SO WE CHECKED AGAIN AND WERE TOLD BY ONE PERSON IT WAS GOING TO BE NOT THE **th AS PROMISSED BUT RATHER THE **th..AFTER CHECKING SOME MORE WE WERE TOLD..NO,,NO..NOT THE **th but the **th..WE HAVE EMAIL PROMISSING DELIVERY ON THE **th ...WHO ARE THE PEOPLE WE SPOKE TO...PETER CHEN, JANET BUCCIARELLI, KENISIA, TENISIA, SUAN, CRAIG, SHIBA...NONE OF THEM HAVE DONE ANYTHING TO HELP US....DHL...PLEASE FIND OUT WHAT CUSTOMER SERVICE MEANS...BECAUSE YOU HAVE NO CLUE..
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~Willem: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Willem: I'd give them a three out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~Willem: For that I would say four out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~Willem: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Willem taken from his DHL (Canada) customer service problem that occurred on November 20th, 2017.

DHL (Canada)

2.60 of 5 stars | 56 reviews

~Willem's DHL (Canada) Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DHL (Canada), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DHL (Canada) in any way.

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