DHL (Canada): Horrible service. Shipment held for Clearance d...
A DHL (Canada) customer review by GetHuman user ~outraged from November 8th, 2017
Background on ~outraged's case
GetHuman: ~outraged - can you tell our other DHL (Canada) customers when your case took place?
~outraged: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~outraged a list of common DHL (Canada) problems)
~outraged: "Lost Package" was why I was trying to call.
~outraged's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~outraged: Horrible service. Shipment held for Clearance delay for * days and still waiting. I have called *x and no one can give definitive answer. Inexcusable for a shipping company.
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~outraged: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~outraged: I'd give them a four out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~outraged: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~outraged: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~outraged taken from his DHL (Canada) customer service problem that occurred on November 5th, 2017.