DHL (Canada): the wait time wasn't the problem its freaken im...
A DHL (Canada) customer review by GetHuman user ~andie56 from November 18th, 2017
Background on ~andie56's case
GetHuman: ~andie56 - can you tell our other DHL (Canada) customers when your case took place?
~andie56: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to DHL (Canada), and if so, how?
GetHuman: And which of these common DHL (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~andie56 a list of common DHL (Canada) problems)
~andie56: "Lost Package" was why I was trying to call.
~andie56's review of DHL (Canada) customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~andie56: the wait time wasn't the problem its freaken impossible to get ahold of a human, and then when i finally did she was rude and obnoxious the problem MIGHT have been solved that is still to be seen but it was HORRIBLE i really will never order from the place i used again even if I love their product because of this shipping place...
GetHuman: Let's quantify your experience contacting DHL (Canada). On a scale of 1 to 5, how easy is it go get help on a DHL (Canada) problem?
~andie56: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~andie56: I'd give them a two out of five on communication.
GetHuman: And what about DHL (Canada)'s ability to quickly and effectively address your problem?
~andie56: For that I would say one out of five.
GetHuman: And finally- any advice for other DHL (Canada) customers?
~andie56: Call them early in the day or late. Don't forget any personal or account information you might need for DHL (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~andie56 taken from his DHL (Canada) customer service problem that occurred on November 15th, 2017.