DHL Express: $*** to ship * lbs to Philippines and NO number...

A DHL Express customer review by GetHuman user ~angry from November 18th, 2017

Background on ~angry's case

GetHuman: ~angry - can you tell our other DHL Express customers when your case took place?
~angry: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to DHL Express, and if so, how?
~angry: I used the 800-225-5345 number I found for on the GetHuman DHL Express customer phone number page I was on: DHL Express Customer Service Phone Number
GetHuman: And which of these common DHL Express customer issues best describes the reason you wanted to talk to them?
(Shows ~angry a list of common DHL Express problems)
~angry: "Overcharge/Strange charge" was why I was trying to call.

~angry's review of DHL Express customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry: $*** to ship * lbs to Philippines and NO number to call when there is a problem?**Not reliable! Express should have ** hour service.
GetHuman: Let's quantify your experience contacting DHL Express. On a scale of 1 to 5, how easy is it go get help on a DHL Express problem?
~angry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry: I'd give them a four out of five on communication.
GetHuman: And what about DHL Express's ability to quickly and effectively address your problem?
~angry: For that I would say three out of five.
GetHuman: And finally- any advice for other DHL Express customers?
~angry: Call them early in the day or late. Don't forget any personal or account information you might need for DHL Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry taken from his DHL Express customer service problem that occurred on November 10th, 2017.

DHL Express

4.00 of 5 stars | 10 reviews

~angry's DHL Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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