DHL Express: I received a text on ***** noting my DHL packag...
A DHL Express customer review by GetHuman user ~Cookie Lady from November 19th, 2017
Background on ~Cookie Lady's case
GetHuman: ~Cookie Lady - can you tell our other DHL Express customers when your case took place?
~Cookie Lady: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to DHL Express, and if so, how?
GetHuman: And which of these common DHL Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Cookie Lady a list of common DHL Express problems)
~Cookie Lady: "Make a shipment" was why I was trying to call.
~Cookie Lady's review of DHL Express customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cookie Lady: I received a text on ***** noting my DHL package would be delivered *****. I took the day off and waited all day till * p.m. and no package.Tracked online the next day and found they were missing my address. Wrteonline what my address was and was pissed at the company Iordered expensive purchase from. SoIwate anotherr day then called this ( thank you) number and found out that since I live in a securedbuilding the vendor I used did not write to call my cell soI could let him in. Problemresolved but I have to wait until Monday to get my package.
GetHuman: Let's quantify your experience contacting DHL Express. On a scale of 1 to 5, how easy is it go get help on a DHL Express problem?
~Cookie Lady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cookie Lady: I'd give them a three out of five on communication.
GetHuman: And what about DHL Express's ability to quickly and effectively address your problem?
~Cookie Lady: For that I would say four out of five.
GetHuman: And finally- any advice for other DHL Express customers?
~Cookie Lady: Call them early in the day or late. Don't forget any personal or account information you might need for DHL Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cookie Lady taken from his DHL Express customer service problem that occurred on November 11th, 2017.