DHL Express: i wanted someone who can give me a good and fav...
A DHL Express customer review by GetHuman user ~Debbie Sobotie from November 15th, 2017
Background on ~Debbie Sobotie's case
GetHuman: ~Debbie Sobotie - can you tell our other DHL Express customers when your case took place?
~Debbie Sobotie: Yes. It was late at night, on November 10th.
GetHuman: Did you reach out to DHL Express, and if so, how?
GetHuman: And which of these common DHL Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie Sobotie a list of common DHL Express problems)
~Debbie Sobotie: "Lost package" was why I was trying to call.
~Debbie Sobotie's review of DHL Express customer service
GetHuman: So how would you sum up your experience for GetHuman's DHL Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie Sobotie: i wanted someone who can give me a good and favorable response and not have to wait till the next day. My business is going to be international and the other part of the world is wide awake and doing business. So, I wanted DHL, to use their connection in China to pick up my goods tomorrow, and ship them down here to the USA, by on Saturday or Monday the latest.
GetHuman: Let's quantify your experience contacting DHL Express. On a scale of 1 to 5, how easy is it go get help on a DHL Express problem?
~Debbie Sobotie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie Sobotie: I'd give them a two out of five on communication.
GetHuman: And what about DHL Express's ability to quickly and effectively address your problem?
~Debbie Sobotie: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL Express customers?
~Debbie Sobotie: Call them early in the day or late. Don't forget any personal or account information you might need for DHL Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie Sobotie taken from his DHL Express customer service problem that occurred on November 10th, 2017.