DHL Express: We will never use DHL ever again!!! They phone...

A DHL Express customer review by GetHuman user GetHuman-163716 from November 16th, 2017

Background on GetHuman-163716's case

GetHuman: GetHuman-163716 - can you tell our other DHL Express customers when your case took place?
GetHuman-163716: Sure. It was morning, on November 7th.
GetHuman: Did you reach out to DHL Express, and if so, how?
GetHuman-163716: I used the 800-225-5345 number I found for on the GetHuman DHL Express customer phone number page I was on: DHL Express Customer Service Phone Number
GetHuman: And which of these common DHL Express customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-163716 a list of common DHL Express problems)
GetHuman-163716: "Make a shipment" was why I was trying to call.

GetHuman-163716's review of DHL Express customer service

GetHuman: So how would you sum up your experience for GetHuman's DHL Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-163716: We will never use DHL ever again!!! They phone you to tell you your parcel has arrived (thats great) you get the permit for clearance,pay and then nothing. I have waited for * small parcel just over * weeks. Today after calling * times this week they promised to deliver at *pm and it is *.** no call and no delivery. I am so pissed off!
GetHuman: Let's quantify your experience contacting DHL Express. On a scale of 1 to 5, how easy is it go get help on a DHL Express problem?
GetHuman-163716: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-163716: I'd give them a two out of five on communication.
GetHuman: And what about DHL Express's ability to quickly and effectively address your problem?
GetHuman-163716: For that I would say five out of five.
GetHuman: And finally- any advice for other DHL Express customers?
GetHuman-163716: Call them early in the day or late. Don't forget any personal or account information you might need for DHL Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-163716 taken from his DHL Express customer service problem that occurred on November 7th, 2017.

DHL Express

4.00 of 5 stars | 10 reviews

GetHuman-163716's DHL Express Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like DHL Express, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with DHL Express in any way.

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