I called Dish yesterday for questions about con...
A DISH customer review by GetHuman user GetHuman-216174 from October 30th, 2017
Background on GetHuman-216174's case
GetHuman: GetHuman-216174 - can you tell our other DISH customers when your case took place?
GetHuman-216174: Yes. It was evening, on October 28th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216174 a list of common DISH problems)
GetHuman-216174: "Lower My Bill" was why I was trying to call.
GetHuman-216174's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216174: I called Dish yesterday for questions about conflicting expectations of return items. Got frustrated and asked for a supervisor. ** minutes on hold so I hung up. Got through today in * minutes by pressing * at all prompts, got everything sorted out in a minute or so. Glad I didn't call back yesterday. Don't like the set-up of their DVR for * rooms. Can't watch & record at the same time or someone gets kicked off their channel. I switched back to Direct TV.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-216174: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216174: I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-216174: For that I would say four out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-216174: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216174 taken from his DISH customer service problem that occurred on October 28th, 2017.