DISH: I called about billing and technical problems...
A DISH customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other DISH customers when your case took place?
~anonymous: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common DISH problems)
~anonymous: "Cancel Service" was why I was trying to call.
~anonymous's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I called about billing and technical problems. The telephone connect to their customer service in the Phillipines is so bad that the folks on the other line either can't hear at all or every other word is dropped out. No technical support here in the USA. I'm looking for another provider all together. This is the worst customer service of any company I've ever dealt with. I am having lots of technical issue and no one to resolve the problems. I asked for paper billing back in Dec, still no bills and they wonder why they are late. Dish get a clue.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his DISH customer service problem that occurred on November 22nd, 2017.