DISH: Mind Boggling ineptitude, inability to speak an...

A DISH customer review by GetHuman user ~Rob from November 27th, 2017

Background on ~Rob's case

GetHuman: ~Rob - can you tell our other DISH customers when your case took place?
~Rob: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to DISH, and if so, how?
~Rob: I used the 800-333-3474 number I found for on the GetHuman DISH customer phone number page I was on: DISH Customer Service Phone Number
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common DISH problems)
~Rob: "Cancel Service" was why I was trying to call.

~Rob's review of DISH customer service

GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: Mind Boggling ineptitude, inability to speak and understand basic English, dishonest-* different Dish reps. each had different answers to the identical questions* ignorant-I have nearly ** yrs. in the Telecommunications & Broadcast News Businesses respectively. Only * rep., based in the USA, provided accurate, clear, concise and most importantly correct answers to simple questions. Overall I observed a pattern and practice of dishonesty, ineptitude, gross negligence. I pity the people who work at Dish. Rob.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~Rob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~Rob: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his DISH customer service problem that occurred on November 19th, 2017.


2.56 of 5 stars | 244 reviews

~Rob's DISH Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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