DISH: Have been on the phone for ** minutes from the...
A DISH customer review by GetHuman user ~EXTREMELY ANGRY X CUSTOMER from November 26th, 2017
Background on ~EXTREMELY ANGRY X CUSTOMER's case
GetHuman: ~EXTREMELY ANGRY X CUSTOMER - can you tell our other DISH customers when your case took place?
~EXTREMELY ANGRY X CUSTOMER: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~EXTREMELY ANGRY X CUSTOMER a list of common DISH problems)
~EXTREMELY ANGRY X CUSTOMER: "Payment Arrangement" was why I was trying to call.
~EXTREMELY ANGRY X CUSTOMER's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EXTREMELY ANGRY X CUSTOMER: Have been on the phone for ** minutes from the UK asking why the refund due to me has not been credited to my US bank account ** days after Dish received my returned equipment. Could not believe the reply I got from Dish, they do not refund money owed to you unless you actually telephone them and ask for it, and as I made my payments by auto pay it would take them up to ** days to make the refund. Strange that, as if you owe them money they can take it immediately from your account, so I can't understand why the reverse cannot happen. I have never dealt with an organisation that does not automatically make a refund of money due to a customer. I call this stealing!!!!!!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~EXTREMELY ANGRY X CUSTOMER: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EXTREMELY ANGRY X CUSTOMER: I'd give them a one out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~EXTREMELY ANGRY X CUSTOMER: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~EXTREMELY ANGRY X CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EXTREMELY ANGRY X CUSTOMER taken from his DISH customer service problem that occurred on November 23rd, 2017.