DISH: WE RECEIVED AN ERROR CODE ON OUR DVR. A SERVIC...
A DISH customer review by GetHuman user ~DEB from November 26th, 2017
Background on ~DEB 's case
GetHuman: ~DEB - can you tell our other DISH customers when your case took place?
~DEB : Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~DEB a list of common DISH problems)
~DEB : "Complaint" was why I was trying to call.
~DEB 's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DEB : WE RECEIVED AN ERROR CODE ON OUR DVR. A SERVICE TECH CAME OUT AND IT WAS A FAULTY CABLE AT INSTALLATION. WE WERE CHARGED $** FOR THIS AND IT WAS NOT OUR FAULT. IT TOOK US FOREVER TO GET A SUPERVISOR, AFTER GOING THROUGH A VOICE-MAIL SYSTEM THAT DID NOT WORK FOR CALL BACKS AND A CUSTOMER SERVICE PERSON WHO WOULD NOT LISTEN! IT WAS NOT OUR FAULT, WHAT IS A CUSTOMER SUPPOSED TO DO IF THERE IS A PROBLEM THAT IS NOT THEIR FAULT? I AM VERY UPSET WITH YOU. YOU NEED TO GET BETTER CUSTOMER SERVICE(TRY UNDERCOVER BOSS TO SEE WHAT GOES ON!)IF WE HAVE ANOTHER PROBLEM WE WILL BE CANCELLING YOUR SERVICE. THE SUPERVISOR DID WAVE THE FEE, BUT SHE WASN'T TOO NICE ABOUT IT AND IT TOOK SOME DOING. SHE MADE IT SEEM LIKE IT WAS SUCH A BIG DEAL TO DO. IT WASN'T OUR FAULT! OTHER SERVICES WE HAVE HAD NEVER CHARGED US FOR AN ERROR OR PROBLEM THAT WASN'T OURS. WE ARE VERY DISSATISFIED WITH YOUR COMPANY AND WILL NOT RECOMMEND IT. HOPE THIS GETS TO THE RIGHT PERSON AND IS TAKEN SERIOUSLY. DEB & JIM LEI
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~DEB : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DEB : I'd give them a three out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~DEB : For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~DEB : Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DEB taken from his DISH customer service problem that occurred on November 22nd, 2017.