DISH: they promise the world in TV entertainment and...
A DISH customer review by GetHuman user ~falc555 from November 11th, 2017
Background on ~falc555's case
GetHuman: ~falc555 - can you tell our other DISH customers when your case took place?
~falc555: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~falc555 a list of common DISH problems)
~falc555: "Lower My Bill" was why I was trying to call.
~falc555's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~falc555: they promise the world in TV entertainment and come up way short. NFL coverage is a joke AMC not here. Just wind will break a good TV show up in a hurry and forget watching TV in the rain storm. this has been a big mistake can't wait in till this contract is up. We pay more for less that is the bottom line and they are not worth it if you read this run and don't worry you just saved your self a big headache
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~falc555: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~falc555: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~falc555: For that I would say five out of five.
GetHuman: And finally- any advice for other DISH customers?
~falc555: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~falc555 taken from his DISH customer service problem that occurred on November 8th, 2017.