DSL Extreme: My actual wait for real help was ** hours...
A DSL Extreme customer review by GetHuman user ~Theyhungup from November 8th, 2017
Background on ~Theyhungup's case
GetHuman: ~Theyhungup - can you tell our other DSL Extreme customers when your case took place?
~Theyhungup: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to DSL Extreme, and if so, how?
GetHuman: And which of these common DSL Extreme customer issues best describes the reason you wanted to talk to them?
(Shows ~Theyhungup a list of common DSL Extreme problems)
~Theyhungup: "Setup service" was why I was trying to call.
~Theyhungup's review of DSL Extreme customer service
GetHuman: So how would you sum up your experience for GetHuman's DSL Extreme customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theyhungup: My actual wait for real help was ** hours. ** hours. In that time, I was hung up on twice by "tech" support for asking to speak to a supervisor and had the GM cut off my service for posting negatives publicly, once he had my identifying information (which he promptly posted publicly. If there were negative quality marks, I'd give them.
GetHuman: Let's quantify your experience contacting DSL Extreme. On a scale of 1 to 5, how easy is it go get help on a DSL Extreme problem?
~Theyhungup: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theyhungup: I'd give them a one out of five on communication.
GetHuman: And what about DSL Extreme's ability to quickly and effectively address your problem?
~Theyhungup: For that I would say four out of five.
GetHuman: And finally- any advice for other DSL Extreme customers?
~Theyhungup: Call them early in the day or late. Don't forget any personal or account information you might need for DSL Extreme to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theyhungup taken from his DSL Extreme customer service problem that occurred on October 31st, 2017.